May 2013, NY MM E-news
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Help Desk: Ulster County - "How can we Use Taxis for ADA Paratransit?"

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Date: Tue, 21 May 2013 
Subject: Taxi service for paratransit

Do you know if we can use taxi  companies to run our paratransit service on an as needed basis, not an every day  situation? Would you happen to  know what the regulations are on this
as well? Thank you for your help. 
Cindy Chambers
Public Transit Coordinator
Ulster County Area Transit
845-334-8421
[email protected]

Help Desk Responses

Mclary, James [email protected] via googlegroups.com
May 24 (1 day ago)

to nymobilitymana., ccha


There are many agencies using taxis for various purposes, overflow, late calls, low volume times, and even for entire service provision, I can refer you to Crystal Martin,  Madison, WI  ([email protected]), Jamal Moher, Tyler, Texas ([email protected]), Douglas Douglas Dallas, Texas ([email protected]), Stuart Crust American Logistics ([email protected]). I would also refer you to a number of Project Action reports - Taxi Toolkit, A Survey on the use of Taxis in Paratransit. Call with any questions.

James j McLary
812-961-8294

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Petrie, Betty
May 24 (1 day ago)

to nymobilitymana., ccha


Hello from Centro in CNY.  We have 6 taxi and livery companies that provide both paratransit and specialized transportation services, to supplement our own directly operated para and ST Services.  For what it is worth…I am attaching a boilerplate Scope of Work for a typical contract, plus a section on QA/QC requirements, and a section for vehicle inspections.  Besides these parts we also include the required FTA clauses, NYS Contract Clauses (we are a public authority), our own company boilerplate clauses on things like payments, rights to records, etc., the Drug and Alcohol Testing Program requirements (we sponsor a consortium that they are required to join for testing), driver training manual and all of the forms they would be asked to complete, such as accident/incident reports, etc.It is a thick package and we definitely have to do some “hand holding” to get  our smaller companies through the process.  But if they want to work for us, we have to hold them to our standards.We hope this helps.  Best wishes from Centro. p.s.  PT stands for purchased transportation, an NTD thing.Betty A. Petrie, CCTMProject ManagerCNYRTAPO Box 820 - 200 Cortland AveSyracuse, NY  13205315-442-3318

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Amber Simmons
May 23 (2 days ago)

to nymobilitymana., ccha


Taxi is possible but ensuring the taxi company follows all FTA regs since your system is ultimately responsible for subcontractors. It could be helpful if everyone goes through the same training as its helps eliminate any confusion.
Sent from my Arc of Schuyler Blackberry

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Petrie, Betty
May 23 (2 days ago)

to nymobilitymana., ccha

Centro uses taxi and livery companies for both scheduled and "on as needed basis".  FAR regulations apply for contracting and FTA subcontractor supervision requirements apply as well.

Connected by DROID on Verizon Wireless
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Nick [email protected] via googlegroups.com
May 23 (2 days ago)

to nymobilitymana., ccha


We are looking to do something similar in Broome and Tioga Counties - we are going to contract for the services of a provider, possibly two (one for each county) and have them collect the mileage, time, etc. for reimbursement.  Our idea is not for regular paratransit trips, though, but only for riders who become stranded for one reason or another.  Not sure if it will be a taxi, due to vehicle limitations. Because we are using federal money, the contracting process is very explicit in its requirements, and those are online, I believe.

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THANK YOU FOR ALL RESPONSES!! - Dwight
Congratulations. You reached the end. The deadline for the July issue is July 25, 2013. Writers articles and Help Desk questions are always welcomed. We look for your insights into mobility management issues, challenges, tools and successes. If you would like to give your feedback, manage your email listing, or volunteer to help. Please email me directly or use the comment form. - Dwight Mengel

    NY Mobility Manager E-news
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